Question and Answers:

Q: IS MY CREDIT CARD INFORMATION SAFE?
A: Yes. All credit card transactions are processed via a reliable third-party payment system. Your information is never stored on our servers.

Q: IS MY CREDIT CARD INFORMATION SAFE?
A: Yes. All credit card transactions are processed via a reliable third-party payment system. Your information is never stored on our servers.

Q: IS IT SAFE TO MAIL MY ITEM?
A: Yes, we ship all items by trusted carriers such as USPS.

Q: IS MY INFORMATION SAFE?
A: We hate Spam and we never sell information to 3rd party companies as we value the privacy of our valued customers.

SHIPPING METHOD

Q: HOW MUCH IS THE SHIPPING?
A: All our orders are shipped free of charge unless otherwise stated.

Q: WHERE DO YOU SHIP?
A: We ship primarily in the USA, but we are happy to let you know what other countries we do ship to.

Q: HOW DO YOU SHIP?
A: After processing your order, we forward it to the shipping company (USPS) while we ship to other countries via overseas mail service – tracking number is supplied when it becomes available.

Q: WHY CAN’T I TRACK MY ORDER?
A: We normally send an automatic email to notify you about the tracking number. However, sometimes it does not come through right away due to technical issue’s with the shipping company. If you do not receive it and want to get an update about your order, you can always email our support via sales@eshopper-direct.com to better assist you.

Q: WHY IS MY SHIPMENT STATUS UNCHANGED?
A: Your shipment may be delayed. Delivery time delays can be due to e.g. weather incidents, customs or back orders and other unforeseen situations that are out of our control. Please note that tracking information can be displayed after your order started being shipped.

PAYMENT METHOD

Q: HOW CAN I PAY FOR MY ORDER?
A: We offer safe shopping and accept payment via Paypal, Mastercard or VISA. So you can choose the most suitable one for you. All products are set in US Dollar, our system will automatically exchange your currency to make it easy for you when placing an order.

DEFECTIVE/DAMAGED ITEMS

Q: WHAT IF I RECEIVED DEFECTIVE/DAMAGE ITEM?
A: We always try to bring the best quality product to customers. However, there are many factors that affect negatively to the quality, especially shipping factor, that make our products defective or damaged.

  • If you received a defective/damaged item, please kindly contact us by sending an email to sales@eshopper-direct.com, tell us about your problem and don't forget to attach photos/videos which can clearly show the problem so we can better assist you.
  • Exchange and Replacement - the customer is eligible for exchanges within 7 days upon receipt of the package shown on the tracking number that we provide.
  • Item/s must be unworn, unwashed, and must be in the original packaging.
  • You may reach our email support how we can better assist you. Please be advised that you need to provide a tracking number for us to be able to process exchange and replacement. Returns will not be accepted if you do not first obtain a Return Merchandise Authorization (RMA) from sales@eshopper-direct.com

Order cancellation and refund policy:

We can cancel or refund your orders as long as the item has not been shipped. However, we want to let you know that if we cancel/refund an order, we will deduct a 25% fee to cover the processing fee from our merchant.
Be reminded that if you want an item exchange and/or refund please return back the item at our Return Mailing Address. Please email our support for further details. sales@eshopper-direct.com

Refund – We offer refunds on a case-to-case basis. We will not offer a refund if the item is in transit.

Please be advised that customer pays the return shipping fee on exchanges and refunds. The USPS has the best rates in our experience, but you can ship back the item to us any way you like, as long as it has a tracking number to protect our interest.

How do I return an item?

Please email our support at sales@eshopper-direct.com with an email Subject. - ATTENTION: ITEM RETURN
Get our Return Mailing Address – this address can only be acquired in our email support. You need to provide a tracking number of the returned item to be eligible for a refund, replacement or exchange.

Sale items (if applicable)

  • Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
  • “We are human and do make mistake but rest assured that we will always take care of you the best that we can.”
  • If you placed an order to our store eShopper Direct, we assume that the orders are all final and you will comply with eShopper Direct STORE POLICY.
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • To complete your return, we require a receipt or proof of purchase.
  • Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable). Any item not in its original condition is damaged or missing parts for reasons not due to our error Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

 

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at sales@eshopper-direct.com

 

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@eshopper-direct.com and we will give you further instructions on how to proceed with the exchange.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Questions? Email us at sales@eshopper-direct.com